Product Experience Leader | Systems Thinker | Organizational Transformation & Strategy
Experience and Skills
Design operations leader with 10+ years building the programs, systems, and culture that make design orgs thrive, and 5+ years leading multi-disciplinary teams at scale. At Global Payments, I've built design systems from scratch, established governance and rituals, driven cross-functional alignment across Product, UX, and Engineering, and scaled a design team from the ground up. I operate at the intersection of strategy and execution, identifying operational gaps, designing scalable solutions, and driving them to completion across distributed stakeholders. Energized by the infrastructure work that multiplies design impact: onboarding programs, tooling decisions, process standards, and ways of working that turn a group of designers into a high-performing, healthy team.
Product Strategy Process Improvement People Management Leadership and coaching Creative Direction Agile Methodologies
Design Thinking User Research User Stories Cross-Functional Communication Confluence Figma • Pendo • Adobe JIRA OKRs Lucid Chart Smartsheet Weekdone